How CTL Began
I was recently forwarded a link to Twenty One Toys, whose featured product is called, straightforwardly, the Empathy Toy. I was intrigued. I checked out the company's site and dug around online to find out more.
On the surface, The Empathy Toy looks and sounds like something you might find in a preschool. In fact, the game was originally developed as a communication tool for children with vision impairments. Founder, Ilana Ben-Ari, didn't have the continued access to visually impaired people during the testing phase of product development so she did what any determined entrepreneur would do; she invited her friends over and blindfolded them.
If that was not enough to endear me to Ms. Ben-Ari, the closing line of one of her TEDx talks really resonated with me, and reminded me of why I'm here. She recounts a story about a professor who taught her class that if a product is to be sustainable, that idea must be implemented at the beginning of development. Ironically, this lesson was given over in the last weeks of a 4-year program in industrial design. Why, asked one of her classmates, hadn't this important notion been introduced in the very beginning of the program? Ms. Ben-Ari took the question to heart, and decided that it was important to always start at the beginning-- by teaching empathy to children.
I came to a similar conclusion -- that we need to start teaching empathy early on -- but I got there for a different reason. I was visiting a school once that was papered in magic-markered signs with not-so-subtle messages like 'Don't Bully!" and "Tell A Teacher!" There were drawings too: Poppy Red circles with slashes over stick figures who were flexing their muscles. There was also the ubiquitous 'kids of different colours hold hands around an Asparagus Green and Aquamarine earth.' Apparently, I'd walked into the throes Bully Prevention week, and the whole scene almost moved me to cry Cerulean Blue tears. It wasn't the adorable artwork or the plight of little victims that got to me. It was the redundancy of the whole affair.
Don't get me wrong, and don't think me coldhearted (though maybe I need to work on my sarcasm...). I understand that there are good intentions behind Bully Prevention Week. Bullying is bad. Prevention is good. To me, however, it seems that bully prevention is too little, too late. For one thing, bullies and victims are often interchangeable, and both are often afflicted by the same demons (on a simplistic level): low self esteem, lack of confidence, and also a history of victimhood. We need to target would-be-bullies long before they earn the title by actively teaching our little ones about social skills and communication, and by role modelling the expected behaviors. This intentional curriculum needs to be carried throughout all levels of education. In post-primary years, we need to set our individual bars higher with regards to the level of empathy we demonstrate to one another. In doing so, we will be developing the all-around emotional intelligence of our population, with the likely bonus of decreasing the frequency and intensity of cyclical victimhood and bullying. It's not a magic bullet, but it's a very good start. According to studies, increased social skills education can even prevent addictive behaviors in adulthood.
My answer to Bully Prevention Week was the development of CareTrustLead. With my background in alternative education I developed a curriculum which teaches, as the name implies, how to care for ourselves and for others, and how to promote empathy to one another.
I think that the development of Empathy Toy represents how society is taking a step in the right direction. To play, participants are partnered up and -- you guessed it-- blindfolded. Each team is handed the same set of objects in different interlocking shapes. Ostensibly, the object is for each player to put the pieces together in the exact same configuration as their partner. However, what's more important than 'winning' is the process that the team goes through to get there. Each person needs to flex their cognitive empathy skills and try to communicate their position in a way that is clear and unambiguous. Patience and listening skills, as well as the ability to give and receive criticism are developed along the way.
Unsurprisingly, the Empathy Toy proved to be beneficial to populations other than kids and schools, just as CareTrustLead programming is incredibly valuable for workplace environments. In fact, there is a growing admission that emotional intelligence leads to a more productive workforce. Often, employees are used to focusing on the needs of their isolated department. However, when they are able to bolster their communication, develop a sense of comradeship and take perspective of their organization as a whole, improved designs are implemented at the beginning of the process -- just like the professor ordered.
It is encouraging to see that the need for widespread empathy education is being acknowledged by educators, bosses, and now, industrial designers such as Ilana Ben-Ari.
There Are Many 'I's in 'TEAM'
Remember the Borg? Here's a Wikipedia summary to jog your memory:
The Borg are a collection of species that have been turned into cybernetic organisms functioning as drones in a hive mind called "the Collective" or "the Hive".
It's an intriguing concept if you don't know that, on Star Trek, the Borg are one of the most notorious groups of bad guys. Otherwise -- cybernetic organisms? Cool! Functioning as drones? We love drones! Hives? Bees live there! Bees pollinate our plants! And aren't we all supposed to act collectively...?
Here's the problem with the Borg. In their quest for perfection, and their goal of absorbing the beneficial traits of all species, they morph into a mass with a single brain. The species they defeat and assimilate lose all individual identity.
"We are the Borg. Your biological and technological distinctiveness will be added to our own. Resistance is futile."
I know, the Borg is a fictional species (or collection thereof), but there are still lessons we can learn and comparisons we can draw from this very popular storyline.
Even if you buy into the first two thirds of the Borg tagline-- which lonely, disenfranchised people might find attractive, and is a tool used in extremist agendas -- the last part of their very catchy catchphrase should have everybody running in the opposite direction. Resistance is futile? If at first it seems like, by being absorbed into the Borg you're joining some kind of winning team, just know that no functional team can entirely resist resistance-- because it's questioning, reexamination, and deconstructing ideas that allows us to put them back together in creative and effective ways.
The Borg is strong, but they never won against the Enterprise because a team composed of freethinking individuals is inherently stronger.
Ultimately, the Borg's gain is the individual's loss. Except for within the confines of the hive, there is no more ambition, no more growth, no more exploration and creativity. There is just a never-ending quest for perfection.
Now don't get me started on the problems of perfectionism...